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TERMS AND CONDITIONS

1. Introduction Welcome to the CarbsLess website operated by CarbsLess and its affiliates. By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern CarbsLess's relationship with you in relation to this website.

2. Use of the Website

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you allow cookies to be used, personal information may be stored by us for use by third parties.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose.
  • You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

3. Intellectual Property

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

4. Links to Other Websites

  • Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

5. User Account

  • If you create an account at our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
  • CarbsLess reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

6. Shipping Policy

  • CarbsLess ships to all regions within Hong Kong. Products are shipped via third-party, and shipping rates are calculated at checkout based on the shipping address and package dimensions.
  • Orders are typically processed within 2-3 business days, and delivery times vary depending on the destination but generally take 3-5 business days.
  • We do not ship internationally or to P.O. boxes.

7. Return and Refund Policy

  • CarbsLess accepts returns within 30 days of the receipt date. Products must be unopened and in their original condition.
  • To initiate a return, contact our customer service to obtain a return authorization. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
  • Refunds are processed upon receipt and inspection of the returned product and will be issued to the original method of payment.

8. Governing Law

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of the Hong Kong.

9. Changes to Terms

  • CarbsLess reserves the right to make changes to these terms and conditions at any time. When changes are made, we will update the terms and conditions on our website. It is your responsibility to review these terms and conditions periodically for updates.

10. Contact Information

  • If you have any questions about these Terms and Conditions, please contact us at cs@carbless.hk.